Terms and Conditions

These Terms and Conditions apply to your use of the Thula Thula Guest House website, booking enquiries and stays at Thula Thula Guest House, 1784 Geelslang Road, Marloth Park, 1321, Mpumalanga, South Africa. By using this website or making or accepting a booking, you acknowledge these terms.

1. Using This Website

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, information is provided for general guidance and may change from time to time.

Photographs are intended to represent the guest house and surrounding area. Furnishings, vegetation, views, wildlife activity and other features may vary depending on the season and circumstances.

This website may contain links to third party websites, including Booking.com and Google Maps. These links are provided for convenience. Thula Thula Guest House does not control third party websites and is not responsible for their content, availability or privacy practices.

2. Enquiries and Bookings

Submitting an enquiry through this website does not constitute a confirmed booking. A booking is confirmed only when confirmation has been provided in writing and any payment required in the booking confirmation has been received.

Rates may vary depending on the dates, season, length of stay and number of guests.

Thula Thula Guest House is booked as an entire property for one group, with a maximum occupancy of 10 guests. Guests may not exceed the number of occupants confirmed in their booking without prior written approval.

The lead guest is responsible for providing accurate booking information and ensuring that all members of their group comply with these Terms and Conditions and the house rules.

Where a booking is made through a third party platform, the applicable terms, payment conditions and cancellation policies of that platform may also apply.

3. Payment, Cancellations and Changes

Payment requirements, cancellation conditions, refunds and booking amendments are governed by the terms stated in the booking confirmation or, where applicable, the third party booking platform.

Guests should review these conditions carefully before confirming a booking.

For booking enquiries or assistance with changes, please contact bookings@thulathulaguesthouse.com.

All payments, cancellations, refunds and changes remain subject to applicable conditions discussed with the owners or management.

4. Check In and Check Out

Check in is between 14:00 and 20:00. Guests are requested to advise management of their expected arrival time in advance.

Check out is between 08:00 and 10:00.

Arrangements outside these times must be agreed with management in advance. Additional charges may apply where agreed.

Guests are requested to leave the property in a reasonable condition and ensure that all personal belongings are removed at check out.

5. Damage Deposit

A refundable damage deposit of R1,800 is payable in cash prior to arrival.

The deposit will be refunded 48 hours after check out following an inspection of the property.

Deductions may be made for damage, breakages, missing items or other reasonable costs arising from the actions of guests or their visitors, excluding normal wear and tear.

If the cost of damage or loss exceeds the deposit, the lead guest may be held responsible for the reasonable remaining amount.

Any proposed deductions will be explained to the lead guest.

6. House Rules

All ages are welcome. Guests aged 18 and older are charged as adults. Cots and additional beds are not available.

The following rules apply throughout the stay:

• Smoking is not permitted inside the property.

• Pets are not permitted.

• Parties and events, including bachelor and bachelorette parties, are not permitted unless expressly authorised in writing by management.

• Quiet hours are from 20:00 to 08:00.

• The maximum occupancy is 10 guests. But, only the number of guests specified in the confirmed booking will be permitted access to the property. For example, if a booking is made for 7 guests, no additional guests will be allowed onto the property unless prior written approval has been obtained from the owner or management team.

• Guests must respect the property, furnishings, equipment, neighbours and natural environment.

• Noise complaints that result in a fine under Marloth Park rules will incur a R500 charge, which will be deducted from the refundable breakage deposit only if the fine is actually issued and charged to the owner or management. This charge reflects the fine imposed under Marloth Park rules and is not an additional penalty imposed by Thula Thula Guest House.

• Guests must not engage in unlawful, dangerous or disruptive behaviour.

The lead guest is responsible for ensuring that everyone in their group follows these rules. Serious or repeated breaches may result in the stay being terminated.

7. Wildlife, Swimming Pool, Guest Safety and Assumption of Risk

7.1 General Property Use and Personal Responsibility

Thula Thula Guest House is situated in Marloth Park, a bushveld environment where wild animals and natural hazards may be present. Guests should understand that staying in this environment involves risks that may differ from those associated with accommodation in a built up urban area.

Guests use the property, including the house, garden, swimming pool, outdoor areas, amenities and facilities, at their own risk.

Guests are responsible for taking reasonable precautions for their own safety and the safety of those accompanying them, particularly children and other people who may require supervision.

The owners, management and their representatives will not be responsible for loss, injury, illness or damage to the extent that liability may lawfully be excluded or limited. Nothing in these terms excludes liability for negligence or other conduct where such exclusion or limitation is prohibited by law.

7.2 Swimming Pool Safety

THE SWIMMING POOL IS UNSUPERVISED AND IS USED AT THE GUEST’S OWN RISK. THERE IS NO LIFEGUARD OR DEDICATED MEDICAL PERSONNEL STATIONED AT THE POOL.

Swimming involves inherent risks, including drowning, slips, falls and injury. Guests must assess their own abilities and circumstances before using the pool.

Children must be supervised continuously and closely by a responsible adult whenever they are in or near the swimming pool. Children must never be left unattended near the pool, even if they can swim.

Guests should not run around the pool, dive into shallow water or engage in behaviour that may endanger themselves or others. Appropriate care must be taken around wet surfaces and pool edges.

Guests should not use the pool if they believe conditions are unsafe. In an emergency, guests should contact the appropriate emergency services immediately. Immediate assistance or medical treatment cannot be guaranteed.

The owners and management do not accept responsibility for pool related injury, loss or damage to the extent that liability may lawfully be excluded or limited. Nothing in this clause excludes or limits any liability that cannot legally be excluded or limited under South African law.

7.3 Wild Animals and Wildlife Safety

Marloth Park is a wildlife area bordering the Kruger National Park. Animals including giraffe, zebra, kudu, impala, wildebeest, warthog and monkeys may roam freely through the area. Lions, leopards and hyenas have also been reported in the wider area.

All wild animals must be treated as unpredictable, regardless of their apparent calmness or familiarity with people. Animals may cause serious injury or death if approached, startled, cornered or provoked.

Guests must not approach, touch, chase, corner or attempt to interact with wild animals. Guests should maintain a safe distance and follow applicable park rules, warning signs and instructions from relevant authorities.

Feeding wild animals is discouraged and may be prohibited by applicable rules. Guests must not feed animals where prohibited or where doing so may create a danger to people or wildlife. Any unauthorised feeding or interaction is undertaken contrary to these safety instructions and may expose guests to additional risk.

Guests acknowledge that the presence, movement and behaviour of wildlife cannot be controlled or guaranteed by the owners or management. Guests must take reasonable precautions and remain alert at all times.

The owners and management will not be responsible for injury, loss or damage arising from wildlife to the extent that liability may lawfully be excluded or limited. This does not exclude liability that cannot legally be excluded or limited.

7.4 Walking and Movement Within Marloth Park

Guests are strongly advised to remain on designated public roads and clearly marked pathways when walking in Marloth Park.

Guests must not enter neighbouring private properties, gardens, restricted areas or undeveloped land without the relevant owner’s permission or other lawful authority.

For personal safety, guests are strongly advised not to walk in the area before 06:00 or after 18:00, or during darkness or poor visibility, because wildlife may be present and visibility may be limited. Guests must also comply with any stricter rules or directions issued by the relevant authorities.

These times are safety recommendations and do not guarantee that walking at other times is safe. Guests should remain vigilant and use appropriate caution whenever moving around the property or surrounding area.

The owners and management will not be responsible for injury, loss or damage arising from guests choosing to walk or move through the area, to the extent that liability may lawfully be excluded or limited.

7.5 Insects, Spiders, Snakes and Other Natural Hazards

Marloth Park is a natural bushveld environment. Insects, spiders, snakes, scorpions and other potentially venomous or poisonous creatures may be present in or around the property.

Guests acknowledge the possibility of bites, stings, allergic reactions, illness or injury arising from encounters with such creatures or other natural hazards.

Guests should avoid touching or handling unfamiliar animals and insects, take reasonable precautions, and keep doors and windows secured where appropriate. Any suspected dangerous bite or sting should be treated seriously, and medical assistance should be sought promptly.

The owners and management cannot guarantee that the property or surrounding environment will be free of insects, snakes, spiders or other natural hazards. They will not be responsible for resulting injury, illness, loss or damage to the extent that liability may lawfully be excluded or limited. This does not exclude liability that cannot legally be excluded or limited.

7.6 General Guest Safety and Emergency Assistance

Guests are responsible for taking reasonable precautions to protect themselves, their companions and their belongings during their stay.

Guests should secure doors and windows when leaving the property, take care with personal possessions and ensure that children are appropriately supervised throughout the property.

There is no guarantee of immediate medical assistance at the property. In an emergency, guests should contact the appropriate emergency services without delay.

Any incident, injury, damage or safety concern should be reported to management as soon as reasonably possible.

7.7 Acknowledgement of Risks

By booking or occupying the property, guests acknowledge that they have been informed of the ordinary and foreseeable risks associated with a bushveld environment, wild animals, the swimming pool and other natural hazards.

Guests agree to take reasonable care, follow safety instructions and ensure that members of their group, including children, are appropriately supervised.

8. Liability

Thula Thula Guest House, its owners and management are not responsible for loss, theft, injury, illness or damage suffered by guests or their belongings during a stay, except where such responsibility arises from negligence or other conduct for which liability cannot lawfully be excluded or limited.

This provision must be read together with Section 7, which explains the particular safety risks associated with the property, swimming pool, wildlife and surrounding bushveld environment.

Nothing in these Terms and Conditions is intended to exclude, restrict or waive any consumer right, legal duty or liability that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Guests remain responsible for their own conduct and for taking reasonable precautions to protect themselves, their companions and their belongings.

9. Website Content and Photographs

Unless otherwise stated, the text, photographs, branding and logo displayed on this website belong to Thula Thula Guest House or are used with permission.

These materials may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from the relevant rights holder, except where permitted by law.

10. Privacy

Personal information submitted through this website or during a booking enquiry will be handled in accordance with our Privacy Policy.

Please read our Privacy Policy here:

https://thulathulaguesthouse.com/privacy-policy/

11. Contact Us

For questions about these Terms and Conditions, bookings or your stay, please contact:

Thula Thula Guest House

Email: bookings@thulathulaguesthouse.com

Address: 1784 Geelslang Road, Marloth Park, 1321, Mpumalanga, South Africa.